Problem Solving Skills

Categories: Career Skills
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About Course

In this course, you will learn the most important skills and most applicable tools of successful problem solving in a fast and efficient way.

About this course

The ability to solve problems has become a vital skill. We need to be able to face new problems, confident in our ability to find workable solutions. We need to possess both logical and creative problem-solving skills to succeed in today’s business world.

This online course outlines different problem-solving tools that can be used to look at a particular problem from different perspectives. This will help you with finding solutions that were not immediately obvious. We will also describe techniques that bring structure to the decision making process.

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What Will You Learn?

  • The ability to develop creative problem solving strategies
  • The ability to use a toolbox of problem-solving methods
  • The ability to make good and rational decisions

About the instructor

Course Curriculum

1. Introduction

  • Welcome to Problem-Solving Skills!

2. The Four-Step Model

  • The Four-Step Model

3. Tools and Techniques

  • Tools and Techniques
  • Drill Down Technique
  • Four Frame Model
  • CATWOE Analysis
  • 5 Whys Method
  • Cause-and-Effect Analysis

4. Common Barriers

  • Barriers
  • Confirmation Bias
  • Mental Set
  • Functional Fixedness
  • Unnecessary Constraints
  • Irrelevant Information

5. Better Decision Making

  • Better Decision Making
  • Decision Matrix
  • Pareto Analysis
  • Futures Wheel
  • Force Field Analysis

6. Conclusion

  • Problem-solving

Problem Solving Skills – Exam

  • course quiz!