Communication Skills

Categories: Career Skills
Wishlist Share
Share Course
Page Link
Share On Social Media

About Course

In this course, you will learn the most important skills and most applicable tools of successful business communication in a fast and efficient way.

The ability to communicate is an essential life skill and one that can be continually developed. Even if you are a naturally good communicator, there are always opportunities to enhance your communication skills.

This online short course introduces you to the main elements in the communication process. It highlights the importance of producing clear, positive messages and offers you some basic tips and guidelines on this form of communication so that you may become more proficient in the kind of communication needed at home as well as in the college and workplace. You will also learn about some of the common pitfalls which may impede the effectiveness of business communication.

Show More

What Will You Learn?

  • Overcoming typical communication problems
  • Using tools for improving your communication strategies
  • Improving your verbal and non-verbal communication skills

About the instructor

Course Curriculum

1. Introduction

  • Welcome to Communication Skills!

2. Communication Basics

  • Communication Process
  • Factors Affecting Communication
  • Communication Roles
  • Perceptual Preferences
  • Communication Principles

3. Communication Styles

  • Communication Styles
  • Communication Styles Matrix
  • Direct Communication Style
  • Spirited Communication Style
  • Systematic Communication Style
  • Considerate Communication Style
  • Examples

4. Communication Tips

  • Wording
  • Body Language
  • Listening Skills

5. Written Communication

  • Written Communication
  • Writing Process
  • Pitfalls to Avoid
  • Email Writing Skills

6. Verbal Communication

  • Clarity
  • Presentation Skills
  • Telephone Communication Skills

7. Tool: RESULT Principle

  • RESULT Principle

8. Conclusion

  • Conclusion

Communication Skills – Exam

  • ourse quiz!